The most frustrating part of being a police officer is trying to solve a cold case before every possible resource is exhausted. We already had a suspect behind bars on a serious crime, but we knew he was involved in others that were not yet proven to be connected to him. He was about to finish serving a very light sentence, and I knew once he got out he would be long gone so we could never hold him responsible for the cold cases.
We had tried just about everything, and the clock was ticking before he was released with no new breaks in those cold cases. Even though the suspected admitted to being involved, due to a technicality, his admission was wiped clean from the records. It was my job to try and connect him to the cases before he was sprung.
Since I had tried to get everyone to talk and could not find any of the evidence in this case, I decided to try one last option. Securus Technologies installed an inmate call system in the fail this inmate was housed, and I decided to get trained on the LBS software to see if I could listen in when he talked on the phone to his family.
During one of his calls to his brother, he was very agitated about the brother not doing something his brother had asked. I was able to decipher that the inmate was desperately trying to tell his brother in coded words to get the evidence he hid and destroy it before the investigators stumbled upon it. When I raced to that location, we had a crime scene team completely strip the place to the ground, and found the evidence we needed to keep this inmate from ever getting out of the jail again thanks in part to the Securus Technologies call system.